Frequently Asked Questions
Welcome to Teakal’s FAQ! We’ve gathered the most common questions to help you navigate everything from customization and ordering to care and shipping. Our handcrafted Grade-A teak furniture is designed to last for generations, and we’re here to ensure you have all the details you need. If you have any further questions, feel free to reach out—we’re always happy to help!
Grade-A teak is the highest quality teak available, sourced from the heartwood of the tree, which makes up only 30-35% of the log. It is prized for its exceptional durability, rich golden-brown color, and natural resistance to moisture, insects, and decay. Over time, it develops a beautiful patina, further enhancing its aesthetic appeal and longevity.
In contrast, Grade B and C teak are derived from the outer sections of the tree and lack the same level of durability and natural oils found in Grade-A teak.
While all teak comes from the same tree, not all teak is created equal. The difference lies in which part of the tree it’s sourced from, directly impacting its durability, resistance, and longevity.
✅ Grade-A Teak – The gold standard of teak, sourced from the tree’s mature heartwood. Naturally rich in oils, it is highly resistant to moisture, pests, and decay, ensuring unmatched durability with minimal maintenance. Its tight, uniform grain gives it a refined look and long-lasting strength.
⚠️ Grade-B Teak – Cut from the outer heartwood, this lower-grade teak contains less natural oil, making it less resistant to the elements and more prone to drying out, cracking, or requiring additional treatments.
🚨 Grade-C Teak – The lowest quality, taken from immature sapwood. It lacks teak’s natural protective oils, making it porous, weak, and highly susceptible to damage from moisture, warping, and pests.
At Teakal, we use 100% Premium Grade-A Teak—never reclaimed, never Grade-B or C. True craftsmanship deserves the finest materials. Investing in Grade-A teak means choosing furniture that will last for decades, aging beautifully while requiring minimal upkeep.
Grade A teak is an investment in long-lasting, stunning furniture. Its natural oils protect against weathering, making it ideal for both indoor and outdoor use. Sourced sustainably, it’s also an eco-friendly choice.
Yes! Every piece is meticulously handcrafted by skilled artisans, ensuring unique, high-quality craftsmanship that mass-produced furniture simply can’t replicate.
We implement strict quality control at every stage—from sourcing premium Grade-A teak to final inspections—ensuring exceptional durability and craftsmanship.
Absolutely! We offer customization options for every listed item, including dimensions, materials, and finishes. This allows you to create a piece that perfectly matches your style and space. Please note that customization options may vary depending on the specific item.
From order to delivery, the process typically takes six months, ensuring each piece is crafted with precision and care. We provide regular updates throughout to keep you informed every step of the way.
12-Month Limited Warranty
We cover structural defects in materials and craftsmanship for 12 months from delivery.
Coverage:
Structural integrity issues from manufacturing defects
Craftsmanship faults affecting functionality
Exclusions:
Natural variations in wood grain, texture, or color
Normal wear and tear (scratches, fading, weathering)
Damage from misuse, accidents, modifications, or neglect
Claim Process:
Submit a claim within 12 months with proof of purchase and supporting photos/videos. If approved, Teak’al will provide a one-time replacement, following the damaged-on-arrival process. The replacement undergoes strict quality control but is not covered by a new warranty. Teak’al is not liable for incidental or consequential damages beyond the replacement.
To maintain its beauty and longevity:
• Clean regularly with a soft cloth and mild wood care products.
• Avoid harsh chemicals.
• Use covers for outdoor furniture when not in use, especially in uncovered areas.
Our furniture is primarily handcrafted from premium Grade A teak wood and/or aluminum. Decorative elements may include weaving patterns, leather, and natural or synthetic rattan, all customizable to your preference.
Production begins based on the provided quote for a full or partial-size sample.
Timeline Overview:
• Production: 3-4 weeks from submission.
• Review: High-resolution images will be emailed for evaluation of craftsmanship, materials, and design.
• Confirmation: Approve the design for final production or receive a quote for the full-size piece.
• Benefit: 20% of your sample payment is credited toward your final order.
Once confirmed, final production takes 9-10 weeks, followed by shipment in the next available order intake period.
Key Shipping Notes:
• Orders placed in the last three weeks of an intake period may be scheduled for the next shipment cycle.
• Expedited delivery may be available upon request (additional fees apply).
Your choice depends on how much detail you want to review before final production:
• Full-Size Sample: Best if you want to see and evaluate the entire piece—its structure, proportions, and craftsmanship—before committing to your final order.
• Partial-Size Sample: A more budget-friendly option that allows you to review materials, finishes, and craftsmanship details before proceeding with a full-size piece.
Why order a sample?
A sample ensures your custom piece meets expectations before production begins. Plus, 20% of your sample payment is credited toward your final order.
For custom pieces or designs not listed in our catalog, submit our ‘Custom Creations Form‘ request, and we’ll provide a quote within 3 business days. Sample creation takes 3-4 weeks, and you’ll receive images for review before proceeding with final creation.
Yes! We offer manufacturing collaboration options, allowing you to sell our handcrafted furniture under your own brand.
Simply visit our website (teakal.shop.com) to explore our collection and customization options. Before adding your selected item to the cart, review and confirm any adjustments. Once satisfied, proceed to checkout. For more details, visit our ‘How to Order‘ page, and feel free to contact our customer service team for guidance or any questions.
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Google Pay, Apple Pay, PayPal, and more. All payments are securely processed through our platform.
Reach us via our website’s Contact Us page or email us at Contact@teakal.com.
Yes, we offer international shipping! Contact us for specific rates and delivery options.
We provide three collaboration paths:
1. Sell through Teak’al’s Website – Earn passive income through royalties while we handle marketing and logistics.
2. Manufacture for Your Own Brand – Have our artisans craft exclusive pieces for your business.
3. Custom Collaborations – Work with us to develop and promote unique designs together.
Collaborators enjoy exclusive pricing, bulk discounts, and personalized service, plus royalty opportunities on items sold through our platform.
Submit your designs via our inquiry form. Approved designs will be outlined in a formal collaboration agreement.
Since our furniture is custom-made, all sales are final. However, if your item arrives damaged, we’ve got you covered.
• Report within 48 hours – Contact us with photos so we can assess the issue.
• Delivery confirmation – The recipient must sign a waiver upon delivery. If damage is noted, the delivery team will document it.
• Replacement process – Once approved, we’ll arrange pickup and include the replacement in the next container shipment (typically a 6-month lead time).
If a replacement also arrives damaged, we’ll issue a full refund and coordinate the return.
Once your order reaches the U.S. via sea freight, we’ll provide you with a tracking number and keep you informed at every key stage.
For additional updates at any time, feel free to reach out—we’re always happy to assist. 🌿
No. We believe in transparency. Any additional fees (international orders), such as shipping or customs duties, will be clearly communicated before purchase.
Absolutely! We partner with visionaries, entrepreneurs, and businesses passionate about premium handcrafted furniture.
Key Requirement:
• A valid business entity is required for professional collaboration.
We’d love to explore opportunities together—reach out to start the conversation! 🌿
We’re constantly innovating! Stay updated on new collections by subscribing to our newsletter or visiting our website.
Reach out to our team via text, call, or email—whichever works best for you. We’re here to help! 🌿
Its rich grain, texture, and color—combined with its exceptional natural properties—make teak one of the most prized hardwoods worldwide. With a high oil content, it is naturally resistant to moisture, insects, fire, and decay, ensuring decades of durability and timeless beauty.
Biophilic design, backed by science, integrates natural elements like Grade-A teak and sunlight to enhance well-being and transform your space.
✅ Reduces Stress – Lowers heart rate by up to 7.5% and cortisol levels by 15%.
✅ Promotes Relaxation – Activates neural pathways that encourage calmness and comfort.
✅ Enhances Focus & Well-Being – Fosters clarity, balance, and mindfulness.
✅ Shapes Your Mindset – Your environment influences how you feel, think, and live.
Teak’s warm, organic aesthetics create a calming and inviting atmosphere, filling your space with positive energy and timeless beauty.
Biophilic design is the art of integrating nature into living spaces to enhance well-being, reduce stress, and create a sense of harmony. At Teakal, we embrace this philosophy by crafting furniture from Grade-A teak, a material that embodies warmth, resilience, and timeless beauty.
Our handcrafted teak pieces blur the line between indoor and outdoor living, fostering a deep connection to nature. The rich textures, organic grains, and earthy tones of teak promote relaxation, balance, and positive energy—transforming any space into a sanctuary of comfort and style.
Teak Care & Maintenance
The maintenance of your Teakal furniture depends on the finish you choose. While Grade-A teak is naturally durable, proper care ensures its elegance lasts for generations.
General Maintenance for All Finishes:
• Clean with a soft cloth and mild wood cleaner.
• Avoid prolonged exposure to harsh weather.
• Use protective covers when necessary.
Finish-Specific Care:
✅ Natural Sanded (Unfinished) Teak
• Over time, mother nature takes its course, and the natural oils in teak form a stunning silver-gray patina admired worldwide.
• If you prefer to maintain the golden hue, occasional light sanding and teak oil application can help.
✅ Bleached Teak Finish
• Clean with a mild soap solution; avoid harsh chemicals.
• Use a UV-protective sealant periodically to maintain the pale tone.
✅ Stained or Sealed Teak
• Wipe with a damp cloth and avoid abrasive cleaners.
• To maintain the finish, reapply sealant every 1-2 years as needed.
✅ Oiled Teak (Enhances color but is optional)
• Apply teak oil sparingly to retain the rich, golden hue.
• Avoid over-oiling, as excess buildup can lead to mildew.
Why Proper Care Matters
Although Grade-A teak is superior to other premium woods, treating it with care preserves its elegance and minimizes early treatments. The beauty of teak is that it can always be restored with proper maintenance.
With the right care, your Teakal furniture will embody both luxury and longevity, enhancing your space for years to come.
Still Have Questions? We’re Here to Help.
If you didn’t find the answer you were looking for, our team is ready to assist! Contact us via call, text, or email, and we’ll be happy to guide you through the process. At Teakal, we’re committed to bringing your vision to life with premium, handcrafted teak furniture built to stand the test of time.